Privacy Policy for Narrative Analysis

This privacy policy explains how we collect, use, and protect your personal data when you use our website and narrative analysis services.

What Information We Collect

We gather personal data to process requests and provide better service to writers.

• Contact details, such as name, email, phone, and address, provided during sign-up or inquiry.
• Submitted manuscripts or writing samples for analysis, including attached files.
• Correspondence, feedback, and communications between you and our team.
• Technical data like IP address and browser information for security and optimisation.

How We Use Your Data

Personal data is processed for service delivery, communication, and website improvement.

• To respond to analysis requests, consultations, or resource questions you submit.
• To deliver personalised narrative analysis and tailored feedback for your manuscripts.
• To improve our site’s functionality and monitor service quality for writers.
• To comply with legal or regulatory requirements within South Africa.

Our Legal Basis

Your information is collected lawfully, based on your consent and service needs.

We collect data with your explicit consent and for services requested, in line with South African POPIA and relevant global regulations.

Sharing Your Data

We limit data sharing strictly to essential purposes.

• Personal data is shared only with core analysts directly involved in your manuscript evaluation.
• No information is ever sold or given to external marketers without permission.
• We may provide necessary details to comply with legal investigations or law enforcement requirements.

Data Security

We use secure technology and practices to safeguard your personal and manuscript data from unauthorised access or misuse. All files are stored with strong encryption, and regular audits ensure ongoing protection. Access is strictly limited to relevant team members.

Your Rights

Writers can review, amend, or request deletion of their data at any time.

• Ask for a summary or copy of your personal data held with us.
• Correct or update your contact, project, or consent information.
• Request complete deletion of manuscripts and related data.
• Withdraw consent or restrict processing, as allowed by law.

Cookies and Tracking

We use cookies for essential site functions, analytics, and to provide writers with an improved browsing experience.

Cookie Policy Cookie Policy

Contact Us

For questions, updates, or privacy requests, please contact our privacy officer by the channels below.

Policy Modifications

This privacy policy is updated when needed to reflect changes in law or procedures.